Why MilkBox
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FAQ
Q. Are there any contracts?
A. We do not lock you into any contracts. You can stop or change your order as required by contacting our friendly customer service team either by phone or email.
Q. Can I change our milk order?
A. Our automated ordering system means that you can set up your standing order and not have to worry about it again. You also have the flexibility of changing your order as required via our National Customer Centre. We ask that you provide us with 24 hours’ notice for any changes to your order.
Q. What are the obligations with the 50% discount trial offer?
A. Trial our service for two weeks and get a 50% discount off our normal price. The trial will help you gauge the quality of our product and service and there is absolutely no obligation beyond the trial, but we’re very confident that you won’t look back.
Q. What time will my milk arrive?
A. We aim for all deliveries to be completed by 11am, with the bulk of deliveries made early morning. Occasionally, due to circumstances outside of our control, there may be a delay with your delivery. Rest assured, the delivery is on its way, but feel free to contact our Customer Service Team for further information.
Q. What happens when my delivery falls on a Public Holiday?
A. If your delivery falls on a Public Holiday we generally deliver your milk on the following business day, unless you tell us otherwise.
Q. What type of milk do you supply?
A. The Milk Box has teamed up with Procal Dairies to provide corporate offices with the fastest growing milk brand in the café market. Procal milk is permeate free, and low in lipase, providing a better and more consistent milk, perfect for mixing with coffee and frothing. Permeate is a waste product of dairy production created by removing all the fat and then concentrating the material that is left. Permeate can make up to 12% of some milk brands in supermarkets, creating a watery taste. Click here to learn more about Permeate.
Q. Will you deliver the milk with my fruit order?
A. No, your milk & fruit deliveries will be made separately. The milk is delivered in a refrigerated van.
Q. How is the milk delivered?
A. All of our deliveries are made in collapsible cardboard boxes, meaning an end to unsightly milk crates being left around your office, and the hassle of trying to locate lost crates.
Q. Can you deliver directly to my floor?
A. The Milk Box specialises in corporate office deliveries. We understand that you don’t want to have to carry heavy milk crates throughout your office. That’s why we offer to deliver your milk direct into your office kitchen, to save you all the hard work. If required we will even split your order for multiple floor(s) and kitchens within your office. Don’t settle for your milk being left in the loading dock during the night.
Q. When and how will I receive my invoice?
A. You can be invoiced per order, weekly, or monthly. Our streamlined accounts system sends invoices electronically to your preferred email address.
Payment can be made by direct deposit, cheque or credit card. Our payment terms are 14 days.
Q. What areas do you currently deliver milk to?
A. We currently deliver milk to Sydney, Melbourne, Brisbane and Adelaide through our company owned delivery network. We are also able to service other markets via our network of milk partners.
Q. How do I place an order?
A. With so many options we like to discuss your order over the phone or in person.
Call us now on 1300-766-760 or email us your enquiry to get your first milk delivery on the way.
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Premium workplace fruit service
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Milk direct to your office kitchen
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Coffee solutions for the office
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Makes a great gift